Consulting Services

Dicitas Consulting helps organizations win in the changing marketplace

Digital is changing how consumers are searching, choosing, using and servicing products.

New digital value chain entrants deliver smart digital solutions and interaction, changing the value perception of customers and consumers. Their share of digital attention attacks pure product and service providers and erodes the perceived value of the traditionalists.

The Digital Challenge

Organizations are facing challenges in connecting digital touchpoints seamlessly in their overall customer interaction and backoffice processes. Organizations are often not able to collect and use data that can be captured at every customer interaction. Most organizations are not able to generate relevant insights from the tsunami of data that is available.

How Dicitas Consulting can help

It is our mission to help organizations create substantial business value with digital technology and innovation that delivers breakthrough business performance improvements and initiates digital transformation. We help organizations adapt and use digital technology from innovative new platforms while ensuring implementation success and safeguarding long term solution sustainability and business improvement success.

We help you with your digital challenge by finding the right answers to the key business challenges of today:

  • Strategy & Analytics

    What is my digital strategy? How do I redefine my multichannel strategy? How do I deal with global e-commerce growth? How are my traditional commercial functions impacted? How are my customer relations impacted?

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  • Digital Transformation

    How to transfer your organization into the digital world? How to bridge the digital performance gap? How do I build digital capabilities, fast?

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  • Customer & Channel

    How to use digital and new technologies to (re)connect with customers and outpace the competition? How to innovate products and services in the digital age? Examples: digital in store, app (store) innovation, digital services

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  • Operational Excellence

    Operational Excellence not only means reducing the waste in your operational processes, but also to optimally align your end-to-end operations to support your overall company strategy. The Dicitas Operational Excellence practice is founded on many years of industry and business experience with which we have helped many large multinational companies improve the performance of their business operations.

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  • Digital Technology

    What are the latest digital technologies? How to use the latest digital technologies to outperform the competition? What should my digital technology strategy be?

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  • Human Performance

    The human in the digital enterprise? Dicitas Change management?

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