Dicitas Magazine


  • Customer Journey Mining 1-2-3!

    Datum toegevoegd: 01 mei 2017

    A company’s customers are the reason for its existence! This is the reason why many organizations have invested significant time and effort in designing customer journeys and optimizing the customer experience. A positive customer experience is essential, as it indicates how well a company meets the expectations of its customers.

    Realizing the optimal customer experience however, requires a significant investment. Companies often lose sight of the relation between customer experience and the cost associated with realizing this. The best way to increase customer satisfaction and decrease operational costs simultaneously is to follow our ‘Customer Journey Mining 1-2-3! approach’.

  • The Digital Dominance Awards Belgium

    Datum toegevoegd: 01 april 2017

    Entering 2017 we look back evaluating which brands were most dominant in 2016 in the digital presence within their industry. Research by Dicitas Consulting, who initiated this new award to recognize the digitally dominant brands, is not only executed in Belgium. Similar awards have recognized the digital dominant brands in the Netherlands and in Asia.

  • The Digital Innovation Summit 2015 Highlights

    Datum toegevoegd: 23 juni 2016

    The second edition of the Digital Innovation summit was celebrated in two locations. First in Utrecht Netherlands followed by Brussels the next day. The 2015 theme was about the digital ecosystems of the future and both academic lecturers as well as digital experienced managers from small and large firms shared their insights.

  • The Digital Innovation Summit 2014 Highlights

    Datum toegevoegd: 07 december 2014

    The first edition of the Digital Innovation Summit 2014 was held on October the 9th 2014, at Fort Voordorp Groenekan Utrecht. Digital developments are changing society at an increasing speed. They are changing the way markets, consumers and customers behave. Dicitas Consulting and its partners shared the impact of digital innovation on organizations around the globe.

  • Once upon a time a new consulting company was born

    Datum toegevoegd: 07 december 2013

    Once upon a time a new consulting company was born. Dicitas Consulting. The Di of digital, citas to be the search and dicitas means the journey to find all the answers. The quest to find new meaning in the digital world. Find out more at www.dicitas.com.

  • Welcome to the Process Excellence Revolution!

    Datum toegevoegd: 01 december 2013

    It started in the eighties of the previous century but it still remains important. Process excellence improves the way you create and deliver value to customers. Not convinced? Whether you’re interested in lean or six sigma, BPM or agile, this video will help you convince your organisation that it can, and should, be better.

  • The 2020 Consumer is coming, or is he already here?

    Datum toegevoegd: 29 november 2013

    Consumers are changing fast. Looking at the latest trend, it is clear that 2020 consumers will be very demanding towards product quality and service quality.

  • Future Vision 2020

    Datum toegevoegd: 27 november 2013

    Produced for the 2013 CASE Europe Annual Conference in Manchester, Future Vision 2020 is a 7 minute look at the trends and innovations shaping the future world.

  • Digital Disruption

    Datum toegevoegd: 14 november 2013

    Digital Disruption is changing the way all businesses interact with their customers and each other. Are you ready for the change? Learn what Digital Disruption is, what it means for you and your company, and how to become a Digital Disruptor yourself and not a victim of disruption.


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